- BuildMaster
- Getting Started with BuildMaster
- Builds and Continuous Integration
- What is a "Build" in BuildMaster?
- Git and Source Control
- Git Pipelines and Workflows
- Build Scripts & Templates
- Packages & Dependencies
- Build Artifacts
- Automated Testing & Verification
- Deployment & Continuous Delivery
- What is a “Pipeline” in BuildMaster?
- CI Server (Jenkins, TeamCity, etc.) Integration
- Deployment Scripts & Templates
- Automatic Checks & Approval Gates
- Manual Deployment Steps and Tasks
- Databases
- Configuration Files
- Rollbacks
- Advanced CD Patterns
- Applications & Releases
- Connecting to your Servers with BuildMaster
- Scripting in BuildMaster
- Configuring for Your Team
- Docker/Containers
- Development Platforms
- Deployment Targets
- Tools & Service Integrations
- Reference
- BuildMaster API Endpoints & Methods
- Extending BuildMaster
- Built-in Functions & Variables
- Applications
- Builds
- Configuration Files
- Containers
- Credentials
- Databases
- Deployables
- Environments
- Executions
- Files
- General
- JSON
- Linux
- Lists
- Maps
- Math
- Nuget
- Packages
- Pipelines
- PowerShell
- Python
- Releases
- Servers
- Strings
- XML
- Built-in Operations
- Batch
- BuildMaster
- Configuration Files
- Databases
- DotNet
- Files
- Firewall
- General
- Apply-Template
- Attach Package
- Build
- Checkout-Code
- Close-Issue
- Concatenate-Files
- Copy-Files
- Create-Directory
- Create-File
- Create-Issue
- Create-Issue
- Create-IssueComment
- Create-Package
- Create-ZipFile
- Delete-Files
- Download-Asset
- Download-Http
- Ensure-Directory
- Ensure-File
- Ensure-HostsEntry
- Ensure-Metadata
- Ensure-Milestone
- Ensure-Package
- Ensure-Release
- Ensure-Tag
- Exec
- Execute Python Script
- Execute VSTest Tests
- Get-Http
- Install-Package
- OSCall
- OSExec
- Post-Http
- Push-PackageFile
- PYCall
- PYEnsure
- Query-Package
- Remediate-Drift
- Rename-File
- Repackage
- Replace-Text
- Send-Email
- Set-FileAttributes
- Set-Variable
- SHEnsure
- Sleep
- Transfer-Files
- Transition-Issues
- Upload-Assets
- Upload-Http
- Upload-ReleaseAssets
- Git
- IIS
- Nuget
- PowerShell
- ProGet
- Python
- Registry
- Servers
- Services
- Shell
- Windows
- Administration
- Installation & Upgrading
- ProGet
- Getting Started with ProGet
- Packages: Managing & Tracking
- Feeds Types & Third-Party Packages
- What is a "Feed" in ProGet?
- What is a "Connector" in ProGet?
- NuGet (.NET)
- PowerShell
- Chocolatey (Windows/Machine)
- RubyGems (ruby)
- Visual Studio Extension (.vsix)
- Maven (Java)
- npm (Node.js)
- Bower (JavaScript)
- Debian (Apt)
- Helm (Kubernetes)
- PyPI (Python)
- Conda (Python)
- RPM (Yum)
- Alpine (APK)
- CRAN (R)
- pub (Dart/Flutter)
- Cargo (Rust)
- Terraform Modules
- Other Feed Types
- Universal Packages & Feeds
- UPack Overview
- Universal Packages
- Virtual Packages
- Tools and Libraries
- Universal Package Registry
- Downloads & Source Code
- Universal Feed API
- Asset Directories & File Storage
- Docker and Containers
- Replication & Feed Mirroring
- Software Composition Analysis (SCA)
- Security and Access Controls
- Cloud Storage (Amazon S3, Azure Blob)
- Administration
- Installation & Upgrading
- API Endpoints & Methods
- Otter
- Getting Started with Otter
- Orchestration & Server Automation
- Connecting to your Servers with Otter
- Collecting & Verifying Configuration
- Drift Remediation / Configuration as Code
- Scripting in Otter
- Configuring for Your Team
- Installation & Upgrading
- Administration & Maintenance
- Reference
- Otter API Reference
- OtterScript Reference
- Built-in Functions & Variables
- Executions
- Files
- General
- JSON
- Linux
- Lists
- Maps
- Math
- PowerShell
- Python
- Servers
- Strings
- XML
- Built-in Operations
- Batch
- Docker
- DotNet
- Files
- Firewall
- General
- Apply-Template
- Collect Debian Packages
- Collect RPM Packages
- Collect-InstalledPackages
- Concatenate-Files
- Copy-Files
- Create-Directory
- Create-File
- Create-Package
- Create-ZipFile
- Delete-Files
- Download-Asset
- Download-Http
- Ensure-Directory
- Ensure-File
- Ensure-HostsEntry
- Ensure-Metadata
- Ensure-Package
- Exec
- Execute Python Script
- Get-Http
- Install-Package
- OSCall
- OSExec
- Post-Http
- Push-PackageFile
- PYCall
- PYEnsure
- Query-Package
- Remediate-Drift
- Rename-File
- Repackage
- Replace-Text
- Send-Email
- Set-FileAttributes
- Set-Variable
- SHEnsure
- Sleep
- Transfer-Files
- Upload-Assets
- Upload-Http
- IIS
- Otter
- PowerShell
- ProGet
- Python
- Registry
- Servers
- Services
- Shell
- Windows
- Installation & Maintenance
- Windows (Inedo Hub)
- What is the Inedo Hub?
- Configuring & Maintaining Inedo Products
- Offline Installation (no Internet access)
- HOWTO: Install on Windows
- HOWTO: Upgrade or Downgrade with the Inedo Hub
- HOWTO: Install Pre-release Product Versions
- HOWTO: Configure Your Inedo Product to Run As a Windows Domain Account
- Silent/Automated Installation Guide
- Legacy (Traditional) Installer
- Linux (Docker)
- Manual Installation
- High Availability & Load Balancing
- LDAP/AD Integration
- IIS & Web Hosting on Windows
- Logging & Analytics
- SAML Authentication
- Upgrading your Inedo Product
- Managing Agents and Servers
- Backing Up & Restoring
- Installation Configuration Files
- SQL Server & Inedo Products
- Windows (Inedo Hub)
- Inedo Agent
- What is the Inedo Agent?
- Installation & Upgrading
- Downloads & Release Notes
- Maintenance & Configuration
- Internal Architecture
- MyInedo
- OtterScript (Execution Engine)
- Reference
- OtterScript
- Inedo Execution Engine
- Operations & Functions
- Text Templating
- Resource Pools
- Runtime Variables
- Advanced Scenarios & Features
- Statements and Blocks
- Romp (Discontinued)
- Using Romp
- Installing, Configuring, and Maintaining
- Romp CLI Reference
- Package Layout
- Downloads & Source Code
- Extensibility
- Inedo SDK
Support Tickets
Providing support is a central part of our engineers’ jobs. It’s not a burden; it’s a point of pride. Inedo support tickets are simple to open. We are happy to offer additional technical support if our documentation doesn't answer the question you have.
We appreciate users of our free software. Our engineers and other users are on the Inedo Forums and can help you there. If we can't find a paid license, we will likely ask you to post on the Inedo Forum.
Submitting a Ticket
Submitting a new ticket is easily done through your MyInedo account by navigating to "Submit Ticket" on the top banner.
Fill out the relevant fields and provide as much detail as possible.
Pay special attention to the severity type. When you submit a support ticket to us, you choose the severity. This makes sure “critical” (serious problem) and “blocker” (major malfunction) get resolved ASAP. Carefully read each severity type and choose the one most relevant to your issue:
- Blocker- Major malfunction affecting business or high number of staff
- Critical- Serious degradation of application performance or functionality
- Major- Application issue that moderatly impacts your business
- Minor- Minor loss of function or a problem with an easy workaround
- Trivial- Cosmetic problem like misspelled words or misaligned text
Ticket Statuses
A ticket starts in a “Submitted” status. From there, after one of our support engineers assess it, you will receive an automatic email that looks like this:
The ticket status will then be changed to one of the following:
- In Progress- Some form of action is being taken, but there is no resolution yet.
- Awaiting Assistance- Reserved for more complex issues that require brainstorming.
- Awaiting Response- Support staff is waiting on a reply from the user.
- Awaiting Release- Support still will follow up with the user after a release.
- Closed- The issues have been addressed or there has been no response in 7 days.
Once the issue is resolved and the ticket enters a “Closed” status, an email will automatically be dispatched.
Reviewing & Managing Tickets
Navigate to "My Tickets" to view and manage all current and closed tickets. From here you can update tickets with comments and attachments, review the status of open tickets, and review support for closed tickets.